Returns & Refunds

Eligibility:

• Items must be returned within 14 days of delivery

• Products must be unworn, unwashed, with original tags attached

• Original proof of purchase required

Process:

1. Email service@addilee.com with your order number and return request

2. We'll provide a prepaid return label (France) or return instructions

3. Refunds processed within 5 business days after we receive your return

4. Refunds issued to original payment method (processing time varies by bank)

Non-Refundable Items:

• Final sale items (marked "Non-Returnable")

• Gift cards

Exchanges

We offer free exchanges within 14 days for:

• Size exchanges (subject to availability)

• Color exchanges

How to Exchange:

1. Contact service@addilee.com with your order number and exchange request

2. We'll guide you through the exchange process

3. Return your original item using provided shipping label

4. New item ships once return is received

Note: For international exchanges, customer may be responsible for return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact us immediately (within 48 hours of delivery) at service@addilee.com

2. Include photos of:

   • The damaged/defective item

   • Original packaging

   • Shipping label

3. We'll arrange for:

   • A free replacement (if available), or

   • A full refund

Important: Do not return damaged items until instructed by our team.

Important Notes

• Return shipping costs are the customer's responsibility unless the return is due to our error

• We recommend using tracked shipping for returns - Addilee is not responsible for lost return packages

• Sale items may have different return conditions (see product page for details)

For any questions about our policy, please contact:
📧 service@addilee.com
📞 +33 52 05 94 52 (Monday-Friday, 9AM-6PM CET)

Addilee Team
Committed to Your Complete Satisfaction